Perfectly Knotty

Perfectly Knotty Policy: Shipping & Returns

You deserve to get beautiful, heirloom-quality supplies that you know are safe and sound. My goal is to get your order to you quickly and exactly as promised.

Firm Return Policy

Because I sell unique and specialized fiber arts supplies—and for the health and safety of my customers—I maintain a firm NO RETURNS, NO EXCHANGES, AND NO REFUNDS policy.

Why I Cannot Accept Returns:

  • Safety First: Once yarn or fiber leaves my care, I cannot guarantee it hasn’t been exposed to things that could cause an allergic reaction for others, like pet dander, wool, or smoke.
  • Integrity of Inventory: This policy protects all my customers, especially those with allergies, by ensuring that every item you receive has only been stored in my dedicated, allergen-conscious environment.
  • Clearance/Closeout Items: My remaining yarn inventory is often closeout stock. Because of this, all sales are final to ensure accurate inventory management.

Shipping Policy: Fast & Simple

I want you to be able to start your next beautiful project right away!

  • Price Includes Shipping: The price you see for the item is the final price. This price includes all costs for shipping and applicable sales tax. No surprises at checkout!
  • Processing Time: I generally ship orders within 2 business days (Monday through Friday, excluding holidays). I know you’re excited, so I get them out as quickly as possible!
  • Shipping Method: I primarily use USPS Ground Advantage for most packages. This method is reliable and provides tracking.
  • Damaged, Lost, or Stolen Packages: Once your item has been scanned by the USPS, the package is considered the responsibility of the carrier and the customer. If your package is damaged or does not arrive:
    1. File a Report First: The customer must first file a claim with the USPS to open an investigation into the matter.
    2. Notify Perfectly Knotty: Once you have the claim or report information, please contact me via email at suzique@perfectlyknotty.com with the details. This allows me to follow up with the carrier, ensuring both you and I have done everything possible to resolve the issue with the carrier.